La reunión de capacitación del personal de servicio posventa de TTM en 2019 concluyó con éxito
On February 13 - 15, 2019, TTM's three-day
Liu Xiangguo, the manager of customer service department, delivered a speech to kick off the training meeting. The technical research and development center of this training meeting has prepared many courses carefully, including the training of new products and technologies, from technical principles to installation, troubleshooting, maintenance and other systematic explanations. In addition to technical training, the company also invites training teachers from Fuyou Management Consulting Company to train students in customer communication skills and other aspects, so as to improve their comprehensive quality.
During the meeting, in order to consolidate and assess the knowledge learned during the training, theoretical tests were arranged to assess every trainee.
At the end of the training, chairman Wang Xiren, senior management team and relevant functional departments gathered together with all after-sales trainers for a discussion and exchange, to summarize the work of after-sales service in the past year, and to track the relevant problems before solving. During the exchange, there are also some feedback on new problems. The top management team of the company quickly analyses the problems on the spot, formulates the problem solutions, and issues the solutions to the relevant functional departments. Chairman Wang Xiren attaches great importance to the feedback of the Symposium on the problem-solving situation and the new problem-solving scheme. He said that all problems should be handled efficiently and effectively, and ultimately benefit customers, which will greatly improve the quality of service.
After three days of training, after-sales service personnel began to return to their posts one after another, escorting the domestic and foreign TTM asphalt mixing plants. In 2019, we believe that Tietuo Machinery's concept of sincere service will be passed on to more customers.
